Whether you need help with your Jokery account or have a question about the content on this site, you've come to the right place. Below you'll find the right contact channels for both editorial queries and player support, along with what to have ready so we can help you faster.
Reaching the jokerykasyno.pl editorial team
For questions about the articles, reviews or information published on this site, email us at [email protected]. We aim to respond within 48 hours during UK business hours. This inbox handles content queries, corrections and feedback about what we publish – it does not process account requests, withdrawals or bonus claims.
Getting help with your account
If you need assistance with registration, deposits, withdrawals, bonuses, verification or a technical problem, contact the support team directly. You can reach them by live chat (available 24/7 on the site) or by email at the operator's support address.
Before you write in, have these details ready so the first reply can be useful:
- the email address registered to your account
- the approximate date and time the problem occurred
- any reference number or error message shown on screen
- the device and browser you were using
The more specific you are, the faster support can trace what happened and offer a solution. A message that says "my withdrawal didn't work" takes longer to resolve than one that says "my €200 withdrawal submitted on 15 March at 14:30 is still pending after 48 hours".
What to expect when you contact support
Live chat is the quickest route for urgent issues – the team is online around the clock. Email responses typically arrive within a few hours, though complex queries involving payment providers or verification documents may take up to 24 hours. If you don't hear back within two business days, check your spam folder or follow up with a second message.
Support can help with most account-related questions, but some tasks – like reversing a self-exclusion or changing the name on an account – require additional checks and may take longer. The team will explain the process and what they need from you.
If you need responsible gambling support
Gambling should be entertainment, not a chore. If it's stopped feeling that way, free and confidential help is available in the UK through GamCare (National Gambling Helpline: 0808 8020 133, 24/7) and BeGambleAware. Both organisations offer practical advice, self-assessment tools and direct support.
You can also use GamStop to self-exclude across all UK-licensed sites in one step, or install blocking software like Gamban or BetBlocker (free, works across devices) to restrict access while you take a break.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like fun, support is free and confidential at BeGambleAware.org.